Refund & Return Policy

At NutriVitta, we want you to feel confident when shopping with us. If there is an issue with your order, please review our return and refund policy below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must be:

• Unopened and unused
• In its original packaging
• In the same condition in which it was received

Due to health, hygiene, and safety reasons, we cannot accept returns of opened or used dietary supplements, softgels, capsules, powders, oils, teas, or other consumable products unless the item arrived damaged, defective, or was incorrectly supplied.

Please contact us before sending any product back. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once the issue has been verified, we may offer a replacement or a full refund at no additional cost to you.

Refunds

Once your return or refund request has been approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are generally non-refundable unless the order arrived damaged, defective, incorrect, or applicable law requires otherwise.

Return Shipping

If you are returning an eligible item because you changed your mind or no longer want the product, return shipping costs are generally the responsibility of the customer.

If the return is due to an error on our part, such as a damaged, defective, or incorrect item, NutriVitta will cover the applicable return or replacement costs.

Orders Already Shipped

Once an order has been processed and shipped, we may not be able to cancel or modify it.

If you no longer want the product, you may request a return after receiving it, provided the item meets the eligibility requirements described in this policy.

Lost or Missing Orders

If your tracking information has not updated for an extended period or your package appears to be lost in transit, please contact us so we can investigate the shipment.

If the carrier confirms that the package was lost in transit, we may offer a replacement or refund.

If tracking shows that the package was successfully delivered, we recommend first checking with household members, neighbors, your local delivery carrier, or the delivery location.

Non-Returnable Items

For health, hygiene, and safety reasons, the following items are generally non-returnable once opened or used:

• Dietary supplements
• Softgels and capsules
• Powders
• Oils
• Herbal and botanical products
• Teas and other consumable products
• Products without their original packaging
• Products damaged after delivery due to misuse or improper storage

This restriction does not apply where the product is defective, damaged, incorrectly supplied, or where applicable consumer protection law provides otherwise.

European Union and United Kingdom Customers

If you are located in the European Union or United Kingdom, you may have additional statutory consumer rights under applicable law.

Nothing in this Refund & Return Policy is intended to exclude, restrict, or reduce any consumer rights that cannot legally be excluded or limited.

Where applicable, statutory cancellation, refund, replacement, repair, or other consumer rights will take priority over the terms of this policy.

Certain sealed goods may be exempt from cancellation or return rights after they have been unsealed where the exemption is permitted for health protection or hygiene reasons.

If there is any conflict between this policy and mandatory consumer protection laws applicable to your order, the applicable law will prevail.

Order Information and Address Errors

Customers are responsible for providing complete and accurate shipping information at checkout.

If an incorrect or incomplete address is provided and the package cannot be delivered, additional shipping charges may apply if the order must be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information.

Contact Us

If you have any questions about a return, refund, or your order, please contact our customer support team:

NutriVitta
Email: takaprofit.global@gmail.com

Please include your order number whenever possible so we can assist you faster.